General terms of use and sale

Karven provides events-industry professionals with a trust infrastructure: identity and business verification, contract creation and electronic signature, a verifiable reputation system, and a searchable directory. Karven provides the tools; it is neither an event organiser nor a party to the contracts entered into between its users.

Registering on Karven implies full and unreserved acceptance of these Terms, as well as of the privacy policy. If you do not accept these Terms, you must not use the platform. Karven may amend these Terms; any substantial change will be notified to you before it takes effect.

Registration is reserved for adults acting for a genuine professional activity, or in their own name as an independent professional. You agree to provide accurate, complete, and up-to-date information when registering, and to keep it current. An account is personal: you are responsible for the confidentiality of your credentials and for any activity carried out from your account.

Certain features (contract signing, full profile visibility, trust badges) require identity verification via Stripe Identity and/or business verification via a SIRET number cross-checked against Pappers data. Any attempt to provide false identity or business information is a serious breach of these Terms and may result in immediate account suspension.

Article 5. Description of services

The platform offers the following features:

Article 7. Reputation system and reviews

The reputation system relies on the sincerity of ratings. You agree to:

Karven reserves the right to remove any review that violates these rules and to suspend the accounts involved.

By using Karven, you agree to:

• Use the platform within the scope of a genuine professional activity in the events industry.
• Comply with applicable laws and regulations, including employment law, commercial law, and tax law.
• Not impersonate a third party or create fake profiles.
• Not use the platform for fraudulent purposes, unsolicited canvassing, or data collection unrelated to the service.
• Report to Karven any suspicious use or security breach you become aware of.

Registration and browsing the Network directory are free. Certain services (contract generation and signature, advanced features) may be subject to fees, the amount and terms of which are communicated before any subscription. Karven never collects or stores any banking data: identity verifications that go through Stripe are processed directly by Stripe. Sums due under a contract entered into on the platform are settled directly between the users concerned, using the payment method and on the dates they set out in their contract. Karven does not collect, hold or remit those sums: it is neither a banking institution nor a payment service provider, and is not a party to the commercial transaction entered into between users. Karven's role is limited to drawing up the contract, having it signed electronically and retaining it; the signed and timestamped document is evidence of the amounts, deadlines and terms accepted. Each user remains responsible for its own invoicing and for its own tax and social security obligations.

Karven's plans and their prices, in euros and excluding VAT, are as follows. VAT is added at the rate in force.

• Discovery plan: €0 excl. VAT per month. A commission of 2% of the contract amount excluding VAT, with a minimum of €3 and a maximum of €60 excl. VAT per contract.
• Pro plan: €19 excl. VAT per month, billed monthly in advance. A commission of 1.2% of the contract amount excluding VAT, with a minimum of €3 and a maximum of €40 excl. VAT per contract.
• Business and Agency plans: on request, on terms communicated in writing before any subscription.

The commission is calculated on the contract amount excluding VAT, within the limits of the plan, then divided between the contract's payments in proportion to their amounts. It is due on payments made through the platform and is taken from each payment received, according to the plan of whoever receives it; the price the other party agreed to pay is not changed by it. No commission is due on a settlement the users agree to make directly between themselves.

The cost of processing each payment by Karven's payment provider (Stripe) is not included in the commission: it is passed on at cost, on a separate "payment fees" line, shown before any payment.

Launch offers: the first month of the Pro plan is free; the commission on the first contract settled through the platform is waived on the Discovery plan. Each offer is limited to one per client, subject to a verified identity and company, and may be changed or withdrawn for the future.

The Pro subscription is taken without any minimum term and may be cancelled at any time, taking effect at the end of the current monthly period; any period begun remains due.

Karven's services are intended for professionals acting in the course of their business: the right of withdrawal granted to consumers does not apply.

Karven may change its prices for the future, informing subscribers at least thirty days before the change takes effect. A change of price never affects a contract that has already been signed.

The Karven brand, its logo, interface, and editorial content are the property of Karven Network and protected by intellectual property law. No reproduction or use is permitted without prior written consent. You retain ownership of the content you publish (contracts, reviews, profile information), and you grant Karven the right to host, display, and process it solely to the extent necessary to operate the service.

Karven uses reasonable means to ensure the availability, security, and reliability of the platform, without guarantee of outcome. Karven cannot be held liable for damages resulting from use or inability to use the service, the acts or omissions of another user, non-performance of a contract entered into between users, or a force majeure event. Karven's liability, if engaged, is limited to direct and foreseeable damages.

You may delete your account at any time. Karven may suspend or terminate an account without notice in the event of a serious breach (fraud, false information, fraudulent reviews, abusive behaviour), or with reasonable notice in other cases. Suspending an account does not affect the validity of contracts already signed.

The processing of your personal data is described in our privacy policy, which forms an integral part of these Terms. View the privacy policy

These Terms are governed by French law. In the event of a dispute relating to the use of the platform itself (excluding disputes between users related to the performance of their contracts), the parties will endeavour to find an amicable solution before any legal action. Failing agreement, the competent courts will be those of Karven Network's registered office.

Karven may amend these Terms to reflect changes in the service or regulations. Any substantial change will be notified to you by email or via a notification on the platform before it takes effect. Continued use of the service after notification constitutes acceptance of the new terms.